Are you familiar with those old war movies when soldiers had to split up and make their own way, like after a commando raid, one would say to the other we’ll live to fight another day? That’s what I did yesterday. I made a strategic retreat, and will live to fight another day, so to speak.
Yesterday, I had been battling the support organization of a large vendor. This vendor sells a server product that migrated to the Microsoft Windows server platform from elsewhere. The vendor does not support Windows’ native way of logging into the server remotely, Windows Terminal Services/Remote Desktop.
This vendor also does not support the notion of a server product acting like any other server product, a database, print server, or even the network. Instead, a privileged user has to log into the server, which causes the vendor’s main program to start up in user mode.
I did not mind native remote login was not supported as much as reasons given; technically the reason was incomplete and misleading. The answer I got was we do not support native Windows remote login. In fact, the answer should have been, we do not support native Windows remote login, because we are dunderheads who implemented our product in a really strange way.
And that is when it dawned on me. Sometimes, it is okay to give up, drop back, and punt. There are lots of other jobs to do, and fighting with a large recalcitrant support organization won’t help in completing that other work.
I believe even if David had faced these guys, he might have taken a long walk home … at least to fetch a bigger sling. 🙂